Privacy Policy

Effective Date: January 1, 2025

luviance.org ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or participate in our events and services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for events or activities
• Subscribe to our newsletter
• Contact us via our contact form or phone
• Create an account on our website
• Make a booking or purchase

This information may include:

• Full name
• Email address
• Telephone number
• Mailing address
• Age or date of birth
• Payment information
• Event preferences and interests

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visits

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our events and services
• To process registrations and bookings
• To communicate with you about events, updates, and promotional offers
• To process payments and prevent fraud
• To improve our website and services
• To personalize your experience
• To send administrative information and updates
• To respond to your inquiries and provide customer support
• To comply with legal obligations
• To analyze website usage and trends

3. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:

• Consent: You have given us permission to process your personal information for specific purposes
• Contract: Processing is necessary to perform a contract with you
• Legal Obligation: We need to comply with legal requirements
• Legitimate Interests: Processing is in our legitimate interests and does not override your rights

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:

• Payment processors
• Email service providers
• Website hosting providers
• Analytics providers
• Event venue partners

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing your personal information
• Objection: Object to our processing of your personal information
• Data Portability: Request transfer of your information to another organization
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Children's Privacy

Our services are designed for adults aged 40-60. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Marketing Communications

With your consent, we may send you marketing communications about our events, services, and special offers. You can opt out of receiving marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly
• Updating your communication preferences in your account settings

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

13. Cookie Policy

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track visitors across websites to display relevant advertisements

You can manage your cookie preferences through our cookie consent banner or your browser settings.

14. Contact Information

15. Complaints

If you are located in the EEA and believe we have not handled your personal information in accordance with applicable law, you have the right to lodge a complaint with your local supervisory authority.

This Privacy Policy is compliant with GDPR, UK Data Protection Act 2018, and Google Ads policies.